Frequently Asked Questions

So, tell me...

  • How will I know when my order has shipped?

    In stock products generally ship within 5-7 business days from your purchase. We’ll send you a tracking number as soon as your order ships.

    Questions about shipping delays? View service alerts from our trusted shipping partner, FedEx.

    Please note: any order containing an out of stock item will be shipped in its entirety once the single item is available. Orders cannot be separated into different shipments

  • How big of a room will Aera scent?

    Aera uses the airflow in a room to evenly circulate super tiny scent molecules. How large an area will vary depending on ceiling height, whether there are partitions or other impediments to air circulation, and the natural airflow in a room. But in general, placed correctly, one Aera will scent a room with an open floor plan and average ceiling height of 12 feet between 500-1000 sq. ft. One Aera Mini will scent a small space with an open floor plan and average ceiling height of 12 feet between 200-400 sq. ft.

  • Does Aera come with a fragrance capsule?

    All fragrance capsules, essential oil aromatherapy blends and diffusers are sold separately. Capsule volume varies by collection and capsule type for each diffuser size. Capsule run times will depend on the volume size and level at which the capsule is played. Check out all our scents here.

  • Why does my full-size capsule raise up when it plays?

    When inserting a capsule, remember to push down firmly to lower it 1/4". It will then automatically lower into the diffuser. If it is not completely inserted, the pressure of the air when fragrance is released can raise the capsule out of place.

  • Do you offer Gift Cards?

    Yes! Gift cards are delivered to you digitally as soon as you checkout. You can find them here.

  • How is Aera different from other diffusers?

    Aera is the only diffuser with Microdroplet Technology which creates a cleaner, safer and more immersive scent experience. Aera is easily adjustable to control the scent strength depending on the size of your space and personal preference. And both Aera and Aera Mini fragrances can even be programmed to play automatically on a schedule!

  • What is your return policy?

    We're so certain that you’ll love Aera, we have a 60-day money-back guarantee from date of delivery on all verified purchases (verified purchases must include an order number to confirm purchase history). If you are unhappy with your device, please contact Aera Customer Care by phone at 1-844-LUV-AERA (588-2372) or email so we may assist you. If the product is defective or damaged, we will gladly accept your return and provide a replacement. We will cover all return shipping costs in the contiguous United States.

  • What is your price adjustment policy?

    If you’ve placed an order on that has shipped within the past 14 days prior to a sale, we would be happy to offer you a price adjustment during the sale period. The reimbursement will be applied as a rewards credit to your account. Price adjustments exclude purchases made with store credit, loyalty credit and Refer a Friend credits. Limited Flash Sales and Black Friday Deals are not eligible for price adjustment. Price adjustments are not valid for discontinued items. Price adjustments are calculated from the item price shown on the request date. Proof of purchase and an order number is required for price adjustments.

  • Is Aera battery operated?

    Aera's powerful Microdroplet Technology requires a power outlet. The full size Aera diffuser comes with a handy 6ft standard power cord, Aera Go comes with a USB power cord and Aera Mini plugs in directly to any upright wall outlet for easy plug and play use. *Aera Mini will not operate when plugged in sideways, which may cause leakage from the capsule.

  • Is Aera safe for family and pets?

    Yes. When used as directed, Aera's scent effect is hypoallergenic, free of harmful VOCs and leaves no residue on surfaces. As pet owners ourselves, we take the safety of our fragrances very seriously when it comes to our furry and feathered friends. Read more about why Aera is safe for pets here.

  • What's in Aera fragrances?

    We use high-quality essential oils in our fragrances. Pure, safe synthetics are also used when an essential oil is known to be allergenic, unsustainable, or has not received safety clearance from IFRA (International Fragrance Association). We voluntarily adhere to and even surpass strict health and ecological restrictions. All fragrance ingredients are approved by IFRA (International Fragrance Association) and are compliant with the safety standards for continuous inhalation 8 hrs. a day/7 days a week for a natural lifetime. We are also 100% transparent with what we use in our fragrances. Find complete ingredient lists here.

  • How long do capsules last?

    At a mid-strength setting (5 on Aera and 3 on Aera Mini) playing 10 hours a day, on average, capsules last approximately 60 days. Fragrances may vary and days may vary based on how many hours they are scheduled to play each day. The best way to conserve fragrance and make capsules last is to make sure your Aera or Aera Mini is connected and scheduled to turn off when you are away at work or at night when you are asleep. For Aera Go, on an average strength setting of 5, the capsules will last approximately 350 hrs.

  • Can I use my own oils?

    Aera works exclusively with Aera capsules. Capsules are not refillable.

  • Can I change fragrances?

    Yes! Switch them as often as your mood dictates. Aera's press and play capsules make it easy and instantaneous to change the scent in a room.

  • What is this famed Microdroplet Technology?

    Glad you asked! Aera's Microdroplet technology converts liquids to ultra-tiny droplets which are fifty times smaller than traditional aerosol droplets. They transition instantly to invisible aroma molecules which can fill a room in seconds with consistent scent. It's a cleaner, safer and more immersive way to scent your home.

  • Does Aera offer Subscriptions?

    Yes, we do! Subscribe and save up to 10% on all of our fragrances and aromatherapy blends delivered automatically on your schedule. Learn more at Aera Subscriptions.

  • Can I use Aera, Aera Mini and Aera Go capsules interchangeably?

    No. The capsules for each diffuser are different. Be sure to check the volume size when ordering to ensure you get just the right one for your diffuser!

  • Where is Aera made?

    All Aera devices are proudly assembled in and shipped from our factory in Milwaukee, Wisconsin. Our fragrance ingredients are sustainably sourced from all over the world! Find more information on the ingredients we use here.

  • Are there samples for the Aera fragrances?

    Yes! Try 5 scents for $20 and get $20 off when you buy a diffuser. Get samples here.

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Visit our help pages or chat with our friendly Aera Customer Care team.
There’s so much more to love 🙂

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