Frequently Asked Questions

Yes. When used as directed, Aera's scent effect is hypoallergenic, free of harmful VOCs and leaves no residue on surfaces. As pet owners ourselves, we take the safety of our fragrances very seriously when it comes to our furry and feathered friends. Read more about why Aera is safe for pets here.
We use high-quality essential oils in our fragrances. Pure, safe synthetics are also used when an essential oil is known to be allergenic, unsustainable, or has not received safety clearance from IFRA (International Fragrance Association). We voluntarily adhere to and even surpass strict health and ecological restrictions. All fragrance ingredients are approved by IFRA (International Fragrance Association) and are compliant with the safety standards for continuous inhalation 8 hrs. a day/7 days a week for a natural lifetime. We are also 100% transparent with what we use in our fragrances. Find complete ingredient lists here.
At a mid-strength setting (5 on Aera and 3 on Aera Mini) playing 10 hours a day, on average, capsules last approximately 60 days. Fragrances may vary and days may vary based on how many hours they are scheduled to play each day. The best way to conserve fragrance and make capsules last is to make sure your Aera or Aera Mini is connected and scheduled to turn off when you are away at work or at night when you are asleep. For Aera Go, on an average strength setting of 4, the capsules will last approximately 450 hrs.
Aera works exclusively with Aera capsules. Capsules are not refillable.
Yes! Switch them as often as your mood dictates. Aera's press and play capsules make it easy and instantaneous to change the scent in a room.
Glad you asked! Aera's Microdroplet technology converts liquids to ultra-tiny droplets which are fifty times smaller than traditional aerosol droplets. They transition instantly to invisible aroma molecules which can fill a room in seconds with consistent scent. It's a cleaner, safer and more immersive way to scent your home.
Yes, we do! Save 15% on your first subscription order and 10% on all future deliveries. Swap, skip or cancel anytime. Learn more at Aera Subscriptions.
No. The capsules for each diffuser are different. Be sure to check the volume size when ordering to ensure you get just the right one for your diffuser!
All Aera devices are proudly assembled in and shipped from our factory in Milwaukee, Wisconsin. Our fragrance ingredients are sustainably sourced from all over the world! Find more information on the ingredients we use here.
Yes! Try 5 scents for $20 and get $20 off when you buy a diffuser. Get samples here.
Yes. Aera diffusers have no detachable parts, magnets, or choking hazards, making them safe for homes with children and pets.
No. Aera diffusers have integrated, secure designs with no detachable parts, ensuring home safety.
Safety and quality testing exceed industry standards, with UL, FCC certifications, and rigorous internal and external testing protocols.
Immediately contact our Customer Care Team for swift resolution through replacements.
Yes. Capsules are free from phthalates, parabens, formaldehyde, and BPA, ensuring safe indoor air quality.
Aera diffusers use premium-grade, durable, and safe materials from our reputable suppliers. Our team conducts regular audits, comprehensive testing, and continuously strives for quality improvements.
Visit our Help Center for troubleshooting, manuals, and more. You can also reach out to our Customer Care Team—we're happy to help!