Frequently Asked Questions
So, tell me...
How will I know when my order has shipped?
Our products generally ship within 3-5 business days from your purchase. Standard shipping is always free via FedEx to destinations in the Contiguous United States. We'll send you a tracking number as soon as your order ships.
Questions about shipping delays? View service alerts from our trusted shipping partner, FedEx.
How big of a room will Aera scent?
Aera uses the airflow in a room to evenly circulate super tiny scent molecules. How large an area will vary depending on ceiling height, whether there are partitions or other impediments to air circulation, and the natural airflow in a room. But in general, placed correctly, one Aera will scent a room with an open floor plan and average ceiling height of 12 feet between 500-1000 sq. ft.
Does Aera come with a fragrance capsule?
Capsules are sold separately and play on average 800 hrs.—for our fragrance capsules — and 500 hrs. — for our aromatherapy capsules.
How is Aera different from other diffusers?
Aera is the only diffuser with Microdroplet Technology which creates a cleaner, safer and more immersive scent experience. Aera is easily adjustable to control the scent strength depending on the size of your space and personal preference. And with Aera Smart, fragrances can even be programmed to play automatically on a schedule!
What is your return policy?
We're so certain that you’ll love Aera, we have a 60-day money-back guarantee from date of delivery on verified purchases of diffusers, capsules and candles (verified purchases must include an order number to confirm purchase history). Candles must be returned in unopened, new condition. If you are unhappy with any of your purchases, please contact Aera Customer Care by phone at 1-844-LUV-AERA (588-2372) or email email@example.com so we may assist you. Samples and sample sets are not returnable, and are not included in the money-back guarantee.
Is Aera battery operated?
Aera's powerful Microdroplet Technology requires a power outlet.
Is Aera safe for family and pets?
Yes. When used as directed, Aera's scent effect is hypoallergenic, free of harmful VOCs and leaves no residue on surfaces. As pet owners ourselves, we take the safety of our fragrances very seriously when it comes to our furry and feathered friends. Read more about why Aera is safe for pets here.
What's in Aera fragrances?
We use high-quality essential oils in our fragrances. Pure, safe synthetics are also used when an essential oil is known to be allergenic, unsustainable, or has not received safety clearance from IFRA (international Fragrance Association) We voluntarily adhere to and even surpass strict health and ecological restrictions. All fragrance ingredients are approved by IFRA (International Fragrance Association) and are compliant with the safety standards for continuous inhalation 8 hrs. a day/7 days a week for a natural lifetime. We are also 100% transparent with what we use in our fragrances. Find complete ingredient lists here.
Can I use my own oils?
Aera works exclusively with Aera capsules. Capsules are not refillable.
Can I change fragrances?
Yes! Switch them as often as your mood dictates. Aera's press and play capsules make it easy and instantaneous to change the scent in a room.
What is this famed Microdroplet Technology?
Glad you asked! Aera's Microdroplet technology converts liquids to ultra-tiny droplets which are fifty times smaller than traditional aerosol droplets. They transition instantly to invisible aroma molecules which can fill a room in seconds with consistent scent. It's a cleaner, safer and more immersive way to scent your home.
Does Aera offer Subscriptions?
Yes, we do! Subscribe and save 10% on all of our fragrances and aromatherapy blends delivered automatically on your schedule. Learn more at Aera Subscriptions.
Do you offer Gift Cards?
Yes! Gift cards are delivered to you digitally as soon as you checkout. You can find them here.
Where is Aera made?
All Aera devices are proudly assembled in and shipped from our factory in Milwaukee, Wisconsin. Our fragrance ingredients are sustainably sourced from all over the world! Find more information on the ingredients we use here.
Are there samples for the Aera fragrances?
Yes! Try 5 scents for $20 and get $20 off when you buy a diffuser. Get samples here.